Start a comprehensive work with the voice of the customer: divide CJM into stages and measure each of them separately. Or set up the in-moment surveys to understand your customers better
Start working with the platform without involving the developers
You have to install our code just once to start collecting, processing, and analyzing the feedback in your personal account on the platform.
Targeting
A flexible targeting system allows asking the users at the right time without involving the developers.
Metadata
We collect metadata so you can understand your customers better. If it's not enough, you can always share the data from your systems.
Stylization
We adjust all of the elements to your brand identity and colors.
No extra load
We don't add extra load to your website. This has been proven by numerous tests.
Customer Success
The customer Success team provides full support at any service plan. We work TOGETHER with your clients at all projects. Find out more here.
Our work is based on Voice of the Customer model
Just collecting the feedback is not enough. It is important to build up a system. This system is described in the Voice of the Customer methodology. It consists of three stages: Collect, Process, and Analyze.
1Collect
Convenient constructor
The constructor makes the product flexible. You can set up a survey with a complex logic or start measuring NPS as well as any other loyalty metric. Or maybe you want to find some respondents for an interview? Easy!
Flexible targeting system
Allows you setting up the feedback collecting campaigns with most complex scenarios without involving the developers.
Add screenshots
The users can make a screenshot on the website at any moment and add it to the score and comment.
Passive and active feedback
The users can be motivated enough to leave the feedback, but sometimes they need a little extra inspiration. Combining the methods is the key to success. Types of feedback.
2Process
We sort the feedback into categories
The “Rules” tool helps to sort the comments into different tags and categories.
We build the processing framework
The customer Success team has a great experience in the feedback processing and can help you customize and modify the rules. This can increase the accuracy of processing up to 90%.
We improve the accuracy of processing
We constantly work on each project to improve the accuracy of categorization. We update the rules and add new negative keywords.
3Analyze
Use the text analysis tools
Filter and segment the data to find out what drives your customers.
Create dashboards for the teams
You can create any reports and place them in personal dashboards. This way every team will get an access to their reports.
Connect the feedback with session logs
After a simple integration it will be possible to browse through session logs of each user and get a better understanding of their motivation.
Pull the data from API or personal account
You can get data at any time either automatically (from API) or manually (from personal account).
How our clients use YoHe in web
CJM evaluation
Loyalty metrics collection
In-moment surveys
Bug tracking
A/B tests evaluation
New features evaluation
Release evaluation
Search for respondents
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