Build up a feedback handling system together with YoHe
Collect, process, and analyze the feedback inside one product. No need to think how are you going to ask your users. We already did everything for you.
CHANNELS
Amount of Digital Channels
?
This is the amount of digital channels allocated to the user. Note: with the Growth and Turbo Package, the user will have access to 1 digital channel.
1
1
1
UNLIMITED
Website (PAGEVIEWS / MONTH)
?
Average page views per month on your website
from 500,000 sessions
3,000,000
9,000,000
UNLIMITED
In-App (USERS / MAU / MONTH)
?
Average number of app users per month
from 20,000 DAU
450,000
UNLIMITED
TECHNOLOGY
Amount of Domains / SDKs
?
This is the amount of digital channels allocated to the user. Note: with the Growth and Turbo Package, the user will have access to 1 digital channel.
1
1
1
UNLIMITED
Unlimited Feedback Forms
?
Average page views per month on your website
Unlimited Feedback Responses
?
Average number of app users per month
Full API Access
?
Responses show the number of direct feedback and insights you can get with your feedback forms
Users
?
Users have access to the YoHe platform. The level of access for each user is determined by the administrator(s) of the account.
UP TO 3
UP TO 20
UP TO 20
20+
Email Support
?
Any questions? Just contact our team and they will get back to you with an answer as soon as possible
Data Processing Agreement
?
The Data Processing Addendum (or DPA) is a supplementary document to our existing Terms & Conditions. It clarifies the legal relationship between YoHe and it’s customers as well as lays out all new legal changes to the platform and data processing procedures (all in accordance to GDPR).
PREMIUM SUPPORT & SERVICES
Dedicated Success Manager
?
We have vast experience in data analysis and sociology. Our team will help you build full-fledged Voice of Customer processes in your company
Onboarding Sessions
?
We will tell you about our approach on building the VoC in different teams and give a full guidance on how to use the platform. We will also indicate the tasks that we can take care of for you
Bespoke Training Services
?
We will discuss your goals and objectives in detail and come back with the best solutions
Regular Team Consultations
?
We consult our Customer Success Team on a regular basis, so we can help you and share the world-wide experience on how to work with customer feedback
Tackling challenges
?
If anything goes wrong or you notice any kind of bugs in our products, the Success Team will immediately attend to it to avoid the technical issues
Launching surveys
?
The success team can be fully in charge of tackling the survey challenges when finding the right questions for your customers. We know how to phrase questions to get as many useful insights from the feedback as possible
Processing feedback
?
The success team will configure the terms so that the feedback can be categorized automatically. This will help you perform a more structural analysis and follow the dynamics of the most important tags
FAQ
Do you have a Data Processing Agreement (DPA)?
Yes, for our Growth and Turbo Growth customers we offer our standard customer DPA.
What are the payment options?
For monthly payments or yearly payments, we support all major credit cards (Visa, Mastercard, Maestro) and Paypal. For yearly payments on the Scale plan, we accept payments in-app and via wire transfer.
Do you offer free trials?
We have replaced free trials with pilot projects. They provide a better understanding of the benefits of our product, because you go through the entire VoC journey with our team. Read more about pilot projects here.
Why can't I register myself?
When clients start working with the platform on their own, they often make mistakes that lead to negative feedback from users. They did not look for the right moment to ask questions and did not work on the wording, as a result they got poor results. And after that, they came to the conclusion that it was impossible to collect feedback on their site.
During the pilot project, we gradually immerse you in the world of feedback. And we teach how to work with the Voice of the Customer methodology. After that, any client can choose a tariff and continue using the platform.
How is YoHe installed?
The installation of the platform literally takes a few clicks. In YoHe personal account you will receive a unique Java script code for your project. It only needs to be installed once via Google Tag Manager or directly into the website code. After that, you can create any number of forms.
How fast can I start?
The platform starts working immediately after installing the code on the site (see “How is YoHe installed?”). After that, all the tools that you set up in your personal account will appear on your site.
I have a small project, can you help me?
We recommend using YoHe platform if your project has at least 250,000 unique users per month. Collecting feedback on sites with less traffic is effective only if your audience is very loyal.
During the pilot project, you will be able to see if YoHe is the tool that you really need.
