Create an efficient system. Collect, process, and analyze feedback in one product
The developers need to be involved only at the first stage
Collecting the feedback systematically inside an app is not easy. You always have to wait for new
versions in store to add a new form. We solved this problem. You'll need the help of the developers
only at the integration stage. The managing process is fully autonomous.
After the integration of SDK you can mark up your app with different events and launch feedback collection campaigns at any time using your personal account.
You can add data from your own systems to collected feedback. You can transfer any data that needs to be included in the reports.
We don't add extra load to your app. This has been proven by numerous tests.
The customer Success team provides full support at any service plan. We work TOGETHER with your clients at all projects. Find out more here.
Our work is based on Voice of the Customer model
Just collecting the feedback is not enough. It is important to build up a system.
This system is described in the Voice of the Customer methodology. It consists of
three stages:
Collect, Process, and Analyze.
1Collect
The constructor makes the product flexible. You can set up a survey with a complex logic or start measuring NPS as well as any other loyalty metric. Or maybe you want to find some respondents for an interview? Easy!
Flexible targeting system
Allows you setting up the feedback collecting campaigns with most complex scenarios without involving the developers.
The users can make a screenshot on the website at any moment and add it to the score and comment.
We will help you adjust our forms to the UI kit of your app. They will look like a part of your product.
2Process
We sort the feedback into categories
The “Rules” tool helps to sort the comments into different tags and categories.
We build the processing framework
The customer Success team has a great experience in the feedback processing and can help you customize and modify the rules. This can increase the accuracy of processing up to 90%.
We improve the accuracy of processing
We constantly work on each project to improve the accuracy of categorization. We update the rules and add new negative keywords.
3Analyze
Use the text analysis tools
Filter and segment the data to find out what drives your customers.
Create dashboards for the teams
You can create any reports and place them in personal dashboards. This way every team will get an access to their reports.
We collect metadata of those users who leave the feedback. This helps you recreate the circumstances when your customer experiences a certain problem.
Pull the data from API or personal account
You can get data at any time either automatically (from API) or manually (from personal account).
