Everything you wanted to know about Voice of the Customer and feedback

There are so many ways to listen to your customers. Here we share our experience on how to work with feedback and talk about the latest trends in CX.

Most recent posts

Best spot: how to choose the right place for a website survey
I'll be back: 6 customer retention metrics you'll want to track
Let's play: How gamification affects user loyalty
Easy way. How to make your Customer Effort Score work
In-App Feedback: how to collect it and why it matters
Bad questions: 7 common survey design mistakes
Creating unique experience: 5 essential customer engagement metrics
Hear me out! How to convert customer wants into needs
Stumbling stones. 5 UX mistakes in e-commerce
The Eye of Providence: how the integration of feedback and web analytics will tell about the hidden problems of the product
Customer Success – the third driver of business
How to create an online user survey and not to screw up
Five best ways to hear the customer
How user feedback will help reduce the bounce rate
Feedback in the mobile app: how to improve the rating in stores and make users happy
UCD, UI, IxD – how not to get confused in UX terms
Things you need to do to get the result from the CSAT survey
Q&A: What should I ask the users?
12 techniques for collecting Voice of the Customer
NPS: what is the Net Promoter Score, and why is it so important to measure it
The main errors in measuring the Net Promoter Score
Sort it all out: How to quickly identify the main pains of customers
Open-ended vs. closed-ended: what is the difference between questions to users and how to get the most out of them
Loyalty Metrics: The Guide. Part II: Usability And CX Metrics
Let's talk! Eight ways to start a dialogue with users
Loyalty Metrics: The Guide. Part I: Business metrics
Elementary, My Dear Watson! How to work with user feedback
What is the Voice of the Customer, and how to use its superpowers to improve your product?